FAQs

After you place your order, you should receive an email containing the details of the order. Once we ship the item(s), you will receive another email containing the shipping details. You will get a tracking link in your inbox as soon as your order is shipped. Please allow 24 hours for the status of the shipment to be correctly displayed on the tracking link.

Shipping timelines vary depending on the product. Please refer to the product description for specific shipping timelines.

Please be rest assured. Drop us an email at hello@thepeepaltales.com with images of the damaged product within 15 days of receiving the order. We will check and have the product replaced or refund your money, whichever you prefer.- The complete amount will be refunded and it will reflect in your account in 7-10 business days from the refund processed date.

Please email us at hello@thepeepaltales.com for cancellation requests if your order has not been shipped yet.

Orders can be cancelled only if they have not been shipped from our warehouse.

No cancellation applicable for customized products once the order is placed.

Unfortunately, we cannot cancel orders once the shipment is out of our store for delivery.

Once shipped, we will not consider cancellation requests.

If a cancellation request comes up before the product leaves our order-processing centre, we will try to hold the shipment but there is no guarantee that the cancellation request will be honoured.

For both pre-paid orders or COD orders, there will be no cancellation charges or processing fees for the customer upon order cancellation.

For COD orders, we request you to not cancel an order at the time of delivery. Multiple cases of order rejection at the time of delivery are discouraged and may possibly result in non-serviceability of future COD orders from you.

NOTE: The company has rights to cancel any order with their discretion. You will be provided a refund or credits to the website accordingly, as per the case.

If the payment was by credit/ debit card or net-banking, the money will be refunded to your credit/ debit card or net-banking account, respectively. Typically, refunds are processed between 7- 12 working days.

Please note that we depend on the credit card issuing bank to ensure that the money is refunded to your account. We only control the release of funds from our side. There is little we can do in case there is a delay from the bank’s end.